Welcome to the Leatherier FAQ section. Below, we’ve answered the most common questions customers ask about our leather jackets, accessories, custom orders, shipping, and more. If you still have questions, feel free to contact our support team at support@leatherier.com.
Products & Materials
Q1: Are all your jackets made from real leather?
Yes, all Leatherier jackets are made from 100% genuine leather, including premium cowhide, lambskin, and suede. We also offer vegan leather options on request.
Q2: Do you offer both men’s and women’s leather jackets?
Absolutely. We design and manufacture a wide range of leather jackets for both men and women, covering styles like bomber, biker, trench, cafe racer, and more.
Q3: Can I customise a leather jacket with my own logo or design?
Yes! We specialise in custom leather jacket manufacturing. You can personalise styles, materials, colours, hardware, embroidery, and add branding for individual or bulk orders.
Orders & Shipping
Q4: Where do you ship from?
We manufacture and ship from our facility in Pakistan, delivering to customers worldwide with reliable courier partners.
Q5: Do you offer international shipping?
Yes, we offer worldwide shipping. Delivery time depends on your location, but most international orders arrive within 7–14 business days.
Q6: How much does shipping cost?
Shipping charges are calculated at checkout based on your country and delivery method. We sometimes offer free shipping promotions, so keep an eye out!
Q7: How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can use it to track your package in real-time through the courier’s website.
Payments & Security
Q8: What payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro, PayPal, and other secure payment gateways.
Q9: Is my payment information secure?
Yes. All payments are processed through SSL-encrypted and PCI-compliant systems. Your data is safe with us.
Returns & Exchanges
Q10: What is your return policy?
We offer a 7-day return or exchange window on standard products. Custom orders are non-refundable unless there’s a manufacturing defect. Please refer to our Returns & Refunds Policy for details.
Q11: What if I receive a damaged or incorrect item?
Contact us immediately at support@leatherier.com with photos. We’ll arrange a replacement or refund promptly.
Custom & Bulk Orders
Q12: Do you accept bulk or wholesale leather jacket orders?Yes, Leatherier offers wholesale pricing and private label services for fashion brands, retailers, and businesses. We also provide MOQ flexibility.
Q13: How do I start a custom or wholesale order?
Simply email us at support@leatherier.com or visit our Custom Jacket Manufacturer page to get started. Our team will guide you through design, sampling, production, and delivery.
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Sizing & Fit
Q14: How do I choose the right size?
Each product page includes a size chart. If you're unsure, email us your measurements, and we’ll recommend the best fit. We also offer custom sizing for made-to-order jackets.
Contact & Support
Q15: How can I contact Leatherier?
You can reach us at support@leatherier.com. Our customer service team typically replies within 24 hours (excluding weekends).
Can’t Find Your Question?
CONTACT US:
Trade Name: Leatherier
Phone: +1 (917) 384 1257
Email: support@leatherier.com
Business Hours: 9:00 AM to 4:00 PM
Address: 117 Buscher Ave Valley Stream, New York 11580, USA
